Carhoo Group Limited (“we,” “us,” or “our”) operates the Carhoo! app and is committed to protecting your privacy. We are registered with the Information Commissioner’s Office (ICO) in the United Kingdom as a data controller, demonstrating our commitment to GDPR compliance. ICO Registration Number: 00018604329
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using Carhoo! you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of the app.
Information We Collect
Personal Information
We collect the following personal information when you use the app:
Vehicle Registration Details: Required for MOT and vehicle enquiry services.
Location Data: Used for EV charging station and fuel station recommendations.
Contact Details: Such as your email, for account setup and notifications.
Anonymous Data
We also collect anonymous information to improve the app:
App Usage Data: Analytics on how you interact with Carhoo!.
Device Information: Including your operating system, app version, and device type.
How We Use Your Information
We use the information we collect to:
Provide and improve Carhoo! services.
Send reminders for MOT, insurance, and service schedules.
Show relevant data like EV charging locations and fuel prices.
Monitor app performance and user engagement.
Communicate updates, support, or promotional messages (when applicable).
Cookies
The Carhoo! app does not use cookies directly.
Links to Partner Sites
Carhoo! may contain links to third-party partner websites. These sites may use cookies or other tracking technologies. We encourage you to review their privacy policies as we are not responsible for their data practices.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Anonymous data may be retained indefinitely for analytics purposes. Specific retention periods include:
Vehicle and Account Data: Retained while you are an active user of Carhoo!
Location Data: Retained temporarily during session use.
Managing Your Privacy Preferences
You can manage your privacy settings within the Settings section of the app:
Request Data Deletion: Contact us to request account deletion and data removal.
Data Security
We implement robust measures to secure your personal data:
While we strive to use commercially acceptable methods to protect your data, no system is entirely secure.
GDPR Compliance
We are registered with the Information Commissioner’s Office (ICO) as a data controller.
ICO Registration Number 00018604329
If you are located in the European Union, you have the following rights under GDPR:
Access Your Data: Request a copy of the data we hold about you.
Correct Your Data: Update or correct inaccuracies in your personal data.
Port Your Data: Request a portable copy of your data.
Delete Your Data: Request that we delete your data, subject to legal obligations.
To exercise these rights, contact us at support@carhoo.com
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email. The effective date of the latest version will always be noted at the top of this document.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@carhoo.com
Address: If you have any questions about this Privacy Policy, please contact us at: Carhoo Group Limited 85 Great Portland Street First Floor London W1W 7LT